Phone etiquette refers to the polite behavior expected when speaking on the telephone. It is important to demonstrate respect and professionalism when communicating over the phone in order to maintain positive relationships and portray a professional image. Examples of good phone etiquette include speaking in a clear, pleasant voice, being courteous, identifying yourself and the organization you are representing, listening attentively to the other person, and speaking in a conversational tone. Additionally, it is important to keep the conversation brief and to the point, avoid interrupting the other person, and offer to help if possible.